Privacy Policy

This Privacy Policy explains how WAKI collects, uses and discloses your personal data in accordance with applicable laws, in particular the Saudi Personal Data Protection Law issued by Royal Decree No. (M/19) dated 09/02/1443 AH and amended by Royal Decree No. (M/148) dated 05/09/1444 AH. This Privacy Policy applies to WAKI employees, customers and third parties who have a direct or indirect relationship with WAKI to process, share or retain personal data.

1. Information We Collect

We collect information you provide when you access or participate in certain aspects of our Services, such as when you create any type of account, use our Services, make purchases, leave a review, complete a survey or benefit from any of our promotions.

Among the types of Personal Data that this Application collects, by itself or through third parties: Camera permission (for facial recognition features). Your photo is not stored or shared outside your device and is only used during the session to extract biometric features and enable face-related services.

2. How We Use Your Information

We may use the information we receive to:

Develop, operate, improve, provide, maintain, and protect our Services.
Enhance user experience, ensure safety, and manage disputes.
Send communications, including marketing communications.
Comply with legal obligations.

3. Cookies

We employ the use of cookies. By accessing WAKI, you agreed to use cookies in agreement with WAKI's Privacy Policy. Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.

4. Data Sharing

We do not share your personal data with third parties except to fulfill services, comply with legal requirements (such as law enforcement or tax authority requests), or during corporate mergers/sales. The User's Personal Data may be used for legal purposes by WAKI in Court or in the stages leading to possible legal action arising from improper use of this Application or related services.

5. Data Retention & Security

Data is kept only for the duration necessary to provide services. WAKI uses reasonable security measures, including storing data on Amazon cloud servers, to prevent unauthorized access or disclosure.

6. Your Rights

Under applicable laws, users generally have the right to access, correct, or delete their personal data. To exercise your rights, contact WAKI directly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will let you know by revising the date at the top of the policy.

8. Contact Us

For any privacy-related questions or to update your information, contact us at care@waki.sa.

Features

Built for every school need.

Multiple reasons schools, vendors, and parents choose WAKI. Combining security, convenience, integration, and deep understanding of the school ecosystem.

Multi-Payment Tokens

Support every payment method in one unified system. Students can use Face Recognition, Wristbands, Cards, or QR Codes. Teachers and guests can pay easily using bank cards. All tokens work seamlessly across the canteen and POS, and every transaction is securely tracked in one place.

AI-Driven

WAKI learns from every transaction to deliver smarter insights and predictions. It helps forecast canteen demand, highlight unusual spending patterns, identify attendance risks, and give parents meaningful visibility into their child's habits. Over time, every screen becomes more intelligent and proactive.

Real-Time Visibility

Every transaction and event triggers instant parent notifications. Managers and finance teams access live payments, attendance, and sales data. Monitor all activities as they happen, with no delays or manual updates. Generate accurate, audit-ready reports from a single dashboard. Complete transparency and control across the entire school ecosystem.

End-to-End Devices

WAKI provides all the hardware and software you need. Including POS terminals, kiosks, and the full operating platform. Deployed end-to-end for seamless operation. From setup and integration to daily use, everything works together in one unified system. Easily manage transactions, users, and services with reliable, scalable infrastructure.

Integration

A scalable, fully integrated school ecosystem that connects payments, operations, and approved vendors in one platform. WAKI is built to seamlessly integrate with any system your school uses. From ERP and SIS to payment gateways and access control. Enable smooth data flow, digital ordering, and connected services across every stakeholder.

Compliance

ISO/IEC 27001:2022 certified for information security and fully compliant with Saudi Arabia's Personal Data Protection Law (PDPL). Delivering enterprise-grade trust by design. All data is encrypted, securely stored, and access-controlled, with strict governance, audit trails, and role-based permissions.

Payment Methods

Every way to pay. Every time.

From face recognition to Apple Pay. If they have it, we accept it.

WAKI WALLET

Face Recognition

Pay with a glance, no device needed

Card

Tap and go with WAKI-issued cards

Wristband

Hands-free payments on the wrist

QR Code

Scan to pay in under a second

Bank Cards

mada

Saudi's national payment network

Visa

Global card acceptance, everywhere

Mastercard

Worldwide credit & debit accepted

Apple Pay

One-tap checkout on iPhone

Samsung Pay

One-tap checkout on Samsung devices

Boost salesMore payment options mean fewer abandoned purchases and higher basket sizes.

Maximize profitsCashless operations cut handling costs and eliminate reconciliation errors.

Inclusive for familiesEvery family, from every background, can pay the way that works for them.

Order Channels

Three ways to place an order.

Whether at the kiosk, through the POS terminal, or from the WAKI app ordering is always fast, cashless, and tracked.

Kiosk

Self-service at the wall

Students walk up, scan their face, and confirm their order in seconds no staff needed, no cash, no wait.

Point of Sale

Served at the counter

Staff scan the student's face on the handheld terminal payment is instant, and the transaction is logged automatically.

WAKI App

Ordered from the app

Parents pre-order meals and top up the wallet anytime students just show up and collect, already paid.

Financial Literacy

Kids learn by doing. Parents watch with peace of mind.

WAKI turns every school purchase into a financial lesson. Children develop real money awareness by making their own choices within boundaries their parents trust building responsibility one transaction at a time.

Learn by doingKids make real choices with real money within their own WAKI sub-account.

Parents stay in controlSet limits, allow categories, block purchases without hovering over every decision.

Visible progressBoth kid and parent see a live picture of spending, savings, and healthy habits forming.

Nora's View