This Privacy Policy aims to inform you that WAKI ​​Information Systems Technology Company, which provides digital payment solutions and services for Schools, Canteen, and Merchants, collects personal data from users of the Waki ​​system for various services provided by the company.

This Privacy Policy explains how WAKI ​​collects, uses and discloses your personal data in accordance with applicable laws, in particular the Saudi Personal Data Protection Law (“Personal Data Protection Law”) issued by Royal Decree No. (M/19) dated 09/02/1443 AH and amended by Royal Decree No. (M/148) dated 05/09/1444 AH.

This Privacy Policy applies to WAKI ​​employees, customers and third parties who have a direct or indirect relationship with Waki ​​to process, share or retain personal data.

Data Collected

First: Data Collection Methods

1. Collecting data directly: By filling out the form to register your account in the WAKI ​​system, which includes contact information: name, ID number, mobile number, email, and student academic information such as class, section, and school name, or school information such as commercial register, national address, and VAT registration certificate, or canteen operator information including commercial register, national address, VAT registration certificate, and bank account to create an account in the WAKI ​​system and benefit from the services provided by the company. 

2. Collecting data indirectly: via cookies, or from the primary source such as the school.

Second: The Purpose of Collecting Personal Data

- To provide direct services to the personal data owner when using one of WAKI services.
- To communicate with the personal data owner to provide customer support, including answering via text messages, WhatsApp, and calling.
- For marketing purposes to provide you with information about products and services. 

Third: How we use Personal Data

In addition to some of the specific uses of information covered by this Privacy Policy, we may use the information we receive to:
–  Develop, operate, improve, provide, maintain, and protect our Services.
– Send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our Services and promotions that we think may be of interest to you.
– Monitor and analyze trends and usage.
– Enhance the safety and security of our Services.
Verify your identity and prevent fraud or other unauthorized or illegal activity.
– Use information we collect from cookies and other technologies to improve the Services and your experience.
– Enforce our terms and conditions and other policies of use.

Fourth: Disclosure of Personal Data

WAKI discloses your information to its employees, contractors and affiliated organizations that need that information in connection with the services it provides, including:

Sharing your information with service providers suppliers and partners to provide or support our or their services, payment processing, financing or credit review services, or that help the company market to customers or improve the user experience for our customers . For example, we may share your information with companies that provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, and conducting customer research or satisfaction surveys.

Sharing your information with other third parties for legal reasons. We may share information about you if we reasonably believe that disclosure is required to:
- Comply with any valid legal process, governmental request, applicable law, rule or regulation
- Investigate, address or enforce potential violations of the Terms and Conditions
- Protect the rights, property or safety of us, our users or others
- Detect and resolve fraud or security concerns We may access, preserve, and share your information in response to a legal request if we have a good faith belief that the law requires us to do so.

We may also access, preserve, and share information when we have a good faith belief it is necessary to protect ourselves, you, and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed, and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

Fifth: Storage of Personal Data

Your personal data is securely stored with our cloud computing provider (Amazon).

Sixth: Your rights regarding the processing of your personal data

Under the Personal Data Protection Law, you have the following rights, which depend primarily on the purpose of collecting and processing personal data:

–The right to know:You have the right to know the methods we collect your personal data and the legal justification for collecting and processing it, how it will be processed, stored and destroyed, and to whom it will be disclosed. You can view all the details through the privacy policy or you can contact us by email: care@waki.sa 

–The right to access your personal data:You have the right to ask us to view your personal data by sending a request via the following email: care@waki.sa

–The right to request access to your personal data:You have the right to request access to your personal data available to the controller in a readable and clear format whenever technically possible, by sending a request to obtain personal data via email: care@waki.sa or the unified number: 920014101

–The right to correct your personal data: You have the right to ask us to correct your personal data that you consider to be inaccurate, incorrect or incomplete, by sending a request to the following email: care@waki.sa, and it will be reviewed and updated within 10 business days and you will be notified of this by email. 

–The right to destroy your personal data:You have the right to ask us to destroy your personal data in certain circumstances in accordance with legal provisions by filling out the following form.

The right to withdraw your consent to the processing of your personal data: You have the right to withdraw your consent to the processing of your personal data - at any time - unless there are legal justifications requiring otherwise

Except as provided by law, you will not be required to pay any fees for exercising these rights, and if a request is submitted to exercise one of these rights, you will be responded to within 10 business days from the date of receipt of the complete request.

For more details about processing your personal data, you can contact the Personal Data Protection Officer at WAKI ​​Information Systems Technology Company according to the contact information shown below:
- Email: waki@waki.sa

Revisions to our Privacy Policy

We may modify or update this Privacy Policy from time to time. But when we do, we will let you know in some way. Sometimes, we will let you know by revising the date at the top of the Privacy Policy available on our website. If you have any questions or concerns about our Privacy Policy or data processing, please contact us at 920014101 or email us at care@waki.sa